eBay Australia urges all customers to change their password

eBay Australia spokesperson confirms that the compromise “is not confined to the United States”

eBay Australia is advising all of its customers to change their password following confirmation by its United States parent company that cyber criminals accessed a database that contained eBay customer details including encrypted passwords.

eBay US has stated that the attackers compromised a "small number of employee log-in credentials" in the United States between late February and early March 2014 to gain access to its database.

It has released a blog of frequently asked question about the attack.

“We believe we have shut down unauthorised access to our site and have put additional measures in place to enhance our security. We have seen no spike in fraudulent activity on the site,” read the blog posting.

However, eBay US would not “speculate on who is responsible [for the attack] at this time”.

Read more: Snapshots: PCEHR funding / goodbye TUSMA / Office of the Privacy Commissioner established

eBay hack: What you need to do now

An eBay Australia and New Zealand spokesperson told Computerworld Australia that the issue is “not confined to the US" but it is still “asking all users to change their password”.

The spokesperson confirmed that Australian Privacy Commissioner Timothy Pilgrim has been notified about the data breach.

“Law enforcement and security experts are aggressively investigating the matter globally,” added the spokesperson.

In a statement, Pilgrim said the Office of the Australian Information Commissioner (OAIC) received a voluntary data breach notification from eBay Inc. today.

“We are currently conducting enquiries into the data breach to determine whether the OAIC will need to open an investigation," he said.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

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20 Comments

Margaret Aston

1

I have not used ebay for approx. 5 years, which was a one off, and I have misplaced my account no. and password. How do have my name deleted from your data base.
Please advise. I am a pensioner.
Margaret Aston

Hamish Barwick

2

Hi Margaret.

Thanks for your comment. Please contact Megan English, she is the communications manager at eBay Australia- Phone: 02 8288 0057. Mobile: 0418 447 040

Mel

3

I would change my ebay password if I could find out how to do it. How about publishing a shortcut on this page to 'Change password'

Hamish Barwick

4

Hi Mel

Thanks for your comment.

If you're an eBay Australia customer you can re-set your password here
https://fyp.ebay.com.au/EnterUserInfo?&clientapptype=19

If you're an US customer here is their password reset link
https://fyp.ebay.com/EnterUserInfo?&clientapptype=19

Marlise Huf

5

Please change my password

Pat Hart

6

Please delete my name from eBay I do not wish to remain on your data base

Claude Galopin

7

In view of this incident, I request you to delete my name and details from your database.
Thank you.

Hamish Barwick

8

Hi Marlise Huf, Pat Hart and Claude Galopin. Unfortunately eBay won't be reading this Computerworld news site so they won't know that you want your details to be deleted. Please visit the eBay customer support page. http://ocsnext.ebay.com.au/ocs/home?

Darryl Lewis

9

Please delete my information on your ebay register

Helen Whelan

10

I would like to oblige you by changing my password but don't have any luck when I try HELP

monica notley

11

I don't know how to change my password

Hamish Barwick

12

Hi Monica

If you're an eBay Australia customer you can re-set your password here
https://fyp.ebay.com.au/EnterUserInfo?&clientapptype=19

If you're an US customer here is their password reset link
https://fyp.ebay.com/EnterUserInfo?&clientapptype=19

mary

13

have never used my ebay account and can remember none of my details, what do I do ?

Hamish Barwick

14

Hi Mary

Please visit the eBay customer support page. http://ocsnext.ebay.com.au/ocs/home?. Hope that helps.

Fay Sadler

15

Please delete my ebay customer details from your data base

Irene Alford

16

Irene Alford Thursday 29 May 2014

Please delete my ebay customer details from your data base

Valerie Hood

17

My name is Valerie Please delete my account with you I haven't used for long time thank you

Hamish Barwick

18

Hi Valerie. Unfortunately eBay staff won't be reading the Computerworld news site so they won't know that you want your details to be deleted. Please visit the eBay customer support page. http://ocsnext.ebay.com.au/ocs/home?

Andrew

19

Dug a hole for yourself there Hamish ;) Never start offering support, it never ends.
Curious to the understanding/intelligence of readers of a "technology" website. I think some may be pulling your leg.
Proves my theory that there should be a test to use the internet/computers, similar to a driving test.

Rohan

Staff

20

@Andrew: I suspect it's the trouble with having a site with a high Google page rank - all sorts of people find their way here with an issue like this!...

Comments are now closed

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