Westpac Australia apologises for online banking issues

The bank has tweeted that there are issues with Internet banking, apps

Westpac Australia has announced that it is experiencing issues with online banking for desktop, mobile and tablet devices. Apps have also been affected.

The bank tweeted on 29 January that it was investigating the issues as a “matter of urgency” and would provide further updates on Twitter.

“Our apologies for the inconvenience,” read its message.

UPDATE (30/1/2014): The bank tweeted this morning that it had restored online banking after yesterday's technical issues.

"Westpac customers will not incur any additional fees as result of this delay. We encourage all customers including business customers who have any queries to contact their local bank manager or a customer service representative on 132 032," read the tweet.

In August 2013, the bank’s online and mobile banking services went down for two days. Customers were asked to visit branches or use ATM and Eftpos services.

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11 Comments

Jo

1

yeah you're right. and they dont bother putting news advice on their website to inform customers. been trying to logging for almost an hour. Crap service. Am so annoyed

Jeff

2

Looks like its up again! just managed to get on.

Ann

3

No just tried at 18.19 and couldnt get on...not good enough Westpac....customer for 45 years!!!...not sure for how much longer though?

Chris

4

Come on westpac , more f@#%ing late fees if I don't make online payments tonight ,

Trudie

5

would of been nice if they had this message on their online banking website.. Not good when a computer magazine does there job for them..

Kath

6

how much longer?,!! Have tax and payroll on hold.

Clint

7

Absolutely pathetic customer service, Westpac. No notifications, nothing on your website - very frustrating....

S O'Donnell

8

I am sure my 25 employees who won't get paid on time today and whose lives are geared to on time mortgage payments etc will really appreciate the level of importance westpac gives to this failure.......who is the twit who decided to tweet ..... Instead of a genuine notification to customers. This bank is pathetic. We are moving to another.

AS

9

Absolutely poor service, Not good at all,
Change your attitude towards customer
F******, useless

John

10

Just moved to westpac for banking and I get this already....

industry observer

11

Tweets are used by TWITS.
Client communication is best made by the medium the client uses.
I am so glad that the bank cares so deeply about me ( as they say on the phone) but somehow forget to actually tell me their service isn't working.
Perhaps they could employ some qualified and certified Australian ICT professionals to do the work, rather than outsourcing/offshoring to the lowest cost multinat.

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