Melbourne Water outsources IT management

UXC Connect wins $20 million contract after tender
From left to right, Ian Poole, UXC Connect; Sean Cox, Melbourne Water managing director; Geoff Cosgriff, UXC chairman; Kingsley Culley, UXC non-executive director; Viviann Zavlanos, Melbourne Water CIO. Credit: UXC Connect

From left to right, Ian Poole, UXC Connect; Sean Cox, Melbourne Water managing director; Geoff Cosgriff, UXC chairman; Kingsley Culley, UXC non-executive director; Viviann Zavlanos, Melbourne Water CIO. Credit: UXC Connect

UXC Connect has signed a $20 million infrastructure outsourcing contract with Melbourne Water.

Melbourne Water is owned by the Victorian government and is responsible for taking care of the city’s sewage treatment plants, drainage networks and water supply.

The three-year contract includes service desk, desktop support, network and server management, security and facilities management. A transition program has commenced and UXC Connect will start delivering services in early 2014, the ICT infrastructure vendor said.

Melbourne Water held a competitive tender process for the contract following implementation of Cisco-based common wide area network and unified communications projects.

Melbourne Water CIO Viviann Zavlanos said the businesses looked for “an organisation that [could] provide the leveraged outsourcing expertise that delivers greater value and innovation”.

“We are delighted to be working with UXC Connect, a company that meets these needs and that shares our commitment and values towards delivering an outstanding customer experience for our users.”

Melbourne Water is also equipping its field workers with mobile devices so they can directly enter data into a system as they collect it on site.

Follow Adam Bender on Twitter: @WatchAdam

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

Join the Computerworld Australia group on Linkedin. The group is open to IT Directors, IT Managers, Infrastructure Managers, Network Managers, Security Managers, Communications Managers.

More about: Cisco, UXC, UXC Connect
References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: desktop support, Melbourne Water, infrastructure, outsourcing, service desk, server, network
Whitepapers
All whitepapers

EscapeNet enjoys life as an indie ISP

READ THIS ARTICLE
DO NOT SHOW THIS BOX AGAIN [ x ]
Sign up now to get free exclusive access to reports, research and invitation only events.

Computerworld newsletter

Join the most dedicated community for IT managers, leaders and professionals in Australia