ispONE woes hit Kogan Mobile

Ferrier Hodgson appointed administrator for ispONE

Telstra Wholesale will no longer provision services for Kogan Mobile customers after mobile reseller ispONE – which resold Telstra services to the online retailer – informed the telco that it had entered voluntary administration.

In a statement issued Monday, Telstra Wholesale said it had been advised that ispONE’s administrators Ferrier Hodgson, had “cancelled the contract for the supply of Telstra Wholesale Pre-Paid Mobile products.”

ispONE had been a Telstra Wholesale customer for mobile and broadband products and on-sold these services to retailers including Kogan Mobile and Medion (which sells mobile services through the ALDImobile brand), using the Telstra Wholesale Pre-Paid Mobile product.

On August 12, ispONE filed an application with the Federal Court to stop Telstra from terminating its service. Telstra had alleged the reseller failed to pay its invoices.

Medion has entered into a direct supply agreement with Telstra Wholesale meaning ALDImobile customers will still be supported.

However, Telstra Wholesale said it “will not be accepting new activations, number port-ins or processing credit recharges from ispONE on behalf of Kogan Mobile.

“An interim service will be available for a fixed period of time for people who have active pre-paid mobile services from Kogan Mobile, so that they have time to choose their next steps. The interim service will be provided at Telstra’s cost,” Telstra Wholesale said.

Over the next 30 days, Telstra said it would “progressively move” all active Kogan Mobile services to a limited 7-day plan.

“There are limits to the whole industry’s capacity to implement mobile number porting requests. If large numbers of people try to port out at once there may be some delays,” the telco said.

Kogan has been contacted for comment.

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More about: Ferrier Hodgson, Kogan, Medion, Medion, Telstra
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