Virgin Australia restores check-in, booking services

Airline warns that there will be delays and flight cancellations

Virgin Australia has confirmed that its Sabre booking and check-in system was restored at 4pm Australian Eastern Standard Time (AEST) after an outage that lasted two hours.

However, a Virgin Australia spokeswoman warned that there will be some delays and flight cancellations today.

“We are advising customers to reconsider the need for travel. Customers that do not turn up to flights today will not be penalised and will be provided with a full credit for the cost of their flight,” she said in a statement.

The spokeswoman added that customers should only call the guest contact centre today if their call is urgent.

The airline has offered a compensation policy for customers who travel today including:

  • A full credit for the itinerary including connecting flights

  • Ability to change the flight free of charge to another service to the same destination for travel before 13 August 2013

  • Customers travelling away from home may be eligible for hotel accommodation.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

Join the Computerworld Australia group on Linkedin. The group is open to IT Directors, IT Managers, Infrastructure Managers, Network Managers, Security Managers, Communications Managers.

More about: Sabre
References show all


Alan Pope


I understand that Virgin have an alternate Checkin system that kicks in when Sabre fails. Was it used as they sure could do with a backup?

Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: online booking, Sabre, Virgin Australia
All whitepapers

NBN: Good-bye FTTP, we hardly knew ye

Sign up now to get free exclusive access to reports, research and invitation only events.

Computerworld newsletter

Join the most dedicated community for IT managers, leaders and professionals in Australia