ACMA issues warnings for TCP code non-compliance

The companies have now moved to comply with the TCP code

The Australian Communications and Media Authority (ACMA) has formal warnings to Activ8me and Sure Telecom for failing to make critical information summaries available (CIS) available to customers.

The requirement is part of the Telecommunications Consumer Protection (TCP) code and allows consumers to more easily compare telco plans on a like-for-like basis.

The summaries have been a requirement of the TCP code from 1 March this year. It is the first ACMA has taken enforcement action around the CIS, but both companies have moved to comply with the TCP code.

“The ACMA expects industry compliance with the TCP Code,” Chris Chapman, ACMA chairman, said in a statement.

“Where we see non-compliance and bring that to a provider’s attention, we expect a rapid response. In most cases, that has been forthcoming. Where it is not, we will not hesitate to use our formal enforcement powers.

“The industry has known for eight months that these requirements were looming.”

ACMA carried out an audit of 90 CIS from 49 providers in March and says compliance is widespread across large and medium-sized providers.

ACMA will assess CIS compliance in 20 smaller providers.

Follow Stephanie McDonald on Twitter: @stephmcdonald0

Follow Computerworld Australia on Twitter: @ComputerworldAU

Join the Computerworld Australia group on Linkedin. The group is open to IT Directors, IT Managers, Infrastructure Managers, Network Managers, Security Managers, Communications Managers.

References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: critical information summaries, Telecommunications Consumer Protection (TCP) Code, Australian Communications and Media Authority (ACMA)
Whitepapers
All whitepapers

With Google Glass, the doctor can see you now

READ THIS ARTICLE
DO NOT SHOW THIS BOX AGAIN [ x ]
Sign up now to get free exclusive access to reports, research and invitation only events.

Computerworld newsletter

Join the most dedicated community for IT managers, leaders and professionals in Australia