New task for CIOs: Make money
- 18 January, 2013 09:47
PHI Inc. CIO James Quinn was thinking more about customers than cash when he gave his IT team a task.
His challenge to them: Find ways to deepen the level of engagement between PHI, a US-based provider of helicopter services, and its customers, which include some of the world's biggest energy companies needing transport to oil rigs in the Gulf of Mexico.
But Quinn was perfectly happy when the end results went beyond just customer engagement to include actual revenue.
"I tasked the IT department to come up with ways to integrate with customers so they'd have some loss if they moved away from us," he explains. "We were looking for some value-add, and it just happened to turn into a revenue-generating set of products."
"Станки с ЧПУ: область применения http://777.if.ua/ris/5.jpg Безусловно, если станок будет простаивать, пользы ..."Cost of a Privacy Act breach could extend to ongoing audits: legal expert
Should Australian businesses fear US cloud vendors?
If you haven't retired Windows XP and haven't been fired yet, get busy
Apple dominates 64-bit mobile chips as Android rivals lag
TPG's FTTB plan could upset NBN: Switkowski