TPG in hot water for access to 000 services

TPG will find itself inside the federal court again — this time for allegedly failing to adhere to the Emergency Call Service determination.

The Australian Communications and Media Authority (ACMA) is taking TPG to the federal court for allegedly failing to give customers access to emergency call services.

The ACMA has alleged the telco failed to give customers and other end users access to the '000' emergency service for six months between March and September in 2011.

“All Australians need to be assured that their telecommunications provider attaches the utmost priority to Triple Zero access,” Chris Chapman, ACMA chairman, said in a statement.

“We take any issues with access to the Triple Zero service very seriously.”

Under the Telecommunications (Emergency Call Service) Determination 2009, carriers are required to provide customers access to 000 services unless it is not technically feasible to provide access, or it adversely affects a carrier’s technical ability to provide access.

TPG found itself in the federal court earlier this year when the Australian Competition and Consumer Commission took the company to court for misleading ads, with the company fined $2 million.

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