M2 Telecommunications subsidiary Commander today launched National Broadband Network plans targeting businesses. The Commander NBN plans offer the same maximum speeds as other NBN plans, but include a service-level agreement with shorter target response times when faults are reported.
Commander will attempt to rectify problems with NBN connections on plans with the Enhanced-12 Service Level agreement seven days a week, with a response time of one and a half hours after Commander is notified of a fault.
The company has set a target of 12 hours for rectifying faults on NBN connections in urban areas, with an additional 12 hours in rural areas and an additional 48 hours in remote areas. If a fault is not resolved with the stated timeframes Commander will refund the plan's monthly charge to the customer.
The two plans that include the Ehnahcned-12 SLA are Business Fibre with Enhanced Support, which has a 50Mbps download speed and 20Mbps upload, and a 300GB monthly data quota; and Business Fibre Plus with Enhanced Support, which has 100Mbps/40Mbps speeds and a 1TB quota.
The plans cost $131.95 and $161.95 per month, respectively, on 24-month contracts. The plans are also available without the support agreement for $114.95 per month for the Business Fibre plan and $144.95 per month for the Business Fibre Plus plan.