Fibre Internet operator fined for network inadequacies
- 16 October, 2012 09:14
- Comments 1
CNT Corp, which provides fibre-to-the-premises (FTTP) networking for greenfields estates, has been fined $19,800 by the Australian Competition and Consumer Commission (ACCC) for having inadequate backhaul to deliver advertised broadband speeds.
A statement from the ACCC said that between July last year and April 2012 CNT Corp advertised that it could provide FTTP broadband at up to 100Mbps at a housing estate in Pakenham, Victoria.
"In fact, because of its limited backhaul capacity, CNT Corp’s network could not support data transfer rates above 20 megabits per second for even a single user. As a result, a number of consumers in the estate never received the performance levels they were paying for," an ACCC statement said.
"This is a cautionary tale for the telecommunications industry as it transitions to technologies that are capable of delivering faster broadband services," ACCC chairperson Rod Sims said. "If you make claims about the speed of your services, you must ensure that real-world performance matches what is promised."
CNT Corp was served with three infringement notices. A court enforceable undertaking requires the company to provide additional backhaul for its network at the Eden Brook housing estate in Pakenham, as well as provide affected customers with credit vouchers. In addition, the company will have to implement a program to ensure compliance with trade practices.
Recommended
Join the Computerworld Australia group on Linkedin. The group is open to IT Directors, IT Managers, Infrastructure Managers, Network Managers, Security Managers, Communications Managers.
- Bookmark this page
- Share this article
- Got more on this story? Email Computerworld
- Follow Computerworld on twitter
-
How to provide IT support to a dispersed workforce
-
Intel claims Haswell will offer 50 per cent more battery life in laptops
-
Intel claims Haswell will offer 50 per cent more battery life in laptops
-
Verizon, Jennifer Lopez partner on Latino-focused wireless stores
-
Santos migrates to Windows 7 before XP support ends
Comments
reality
1
Malcolm how can this be? Companies other than NBN have problems with greenfield estates. Are they incompetent too or is this just par for the course for everyone?