CIOs grapple with application issues at least once a month

Performance problems still plague businesses despite investments in application hosting, including cloud services

Poor application performance is having a regular impact on Australian businesses with more than half (54 per cent) indicating they experience problems at least once a month, according to a Telsyte report.

The research report, titled Business application performance among mid-sized organisations, asked 155 CIOs and IT decision makers from companies with between 50 and 4000 staff about the frequency of software issues and how they affect their businesses.

Even with significant investments in application hosting (including cloud services) organisations are routinely impacted by poor application performance, the report said.

According to the survey, 12 per cent of organisations experience application performance problems too frequently and see them as an ongoing issue. The largest group of respondents (43 per cent) cited application performance as a frequent problem that affects their organisations at least once a month while 27 per cent experienced issues occasionally or once every three months.

Nearly one-third (31 per cent) of CIOs nominated the database layer as the most prone to application performance problems, following by commercial-off-the-shelf applications (30 per cent) and the network (30 per cent). Application servers were least likely to cause a performance problem (21 per cent of incidents).

Furthermore, nearly half (47 per cent) of respondents indicated their organisation was using some form of Cloud service and 21 per cent were looking to move on-premise workloads to the cloud.

The challenge many CIOs will face when moving applications to the cloud is maintaining a high standard of performance. It is possible that performance issues would continue if a third-party cloud service provider doesn’t offer service level agreements around application performance, the report said.

The survey was commissioned by managed service provider Infoplex.

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