The University of New South Wales (UNSW) has deployed a unified telecom expense management platform to better control its fixed-line and mobile communications costs and usage levels.
TSA Software Solutions’ CAAB Enterprise system enables UNSW to automatically import, validate and unify invoices from telecommunications service providers and generate usage reports based on data generated by its PABX system.
UNSW now has verifiable information about fixed-line call costs across its eight core faculties, which employ 5000 staff. This enables the university to better allocate and reconcile telecommunications costs and quickly resolve carrier billing disputes.
“Relying on telecom’s carrier information for billing purposes is not sufficient,” Peter McEwan, project leader of UNSW’s Telecom Expense Management Project, said in a statement.
“UNSW can now use its own PABX data to identify discrepancies and claim reimbursements for overpaid invoices."
“The CAAB Enterprise solution has actually allowed us to improve and more proactively manage our carrier relationships, giving us more confidence and control over those expenses,” McEwan added. “This means we are not spending so much time on billing disputes and resolution with our carriers.”
Integration with internal applications
UNSW has also integrated the expense management platform with its internal systems used to manage user directories, financial and human resources activities. This provides the underlying logic to manage cost allocation across business units and individual cost centres used by the university.
UNSW plans to deploy an online self-service capability that will provide faculty heads and staff with greater visibility over their telecommunications expenses and usage patterns.
The telecom expense management system was jointly implemented by TSA and NEC Australia.