BigPond email back online

BigPond email users have been reconnected after a privacy breach shut down the system for more than 24 hours.

Telstra said it was made aware of a privacy breach about 4pm (AEDT) on Friday and disabled its online billing, BigPond self-care and My Account functions on its website an hour later.

Account details of just under one million Telstra customers were potentially compromised when the customer service website was openly accessible on the web.

Details that could have been exposed included passwords, user names and email addresses.

The services have all been restored, a company spokeswoman told AAP on Saturday evening.

As a precaution, Telstra had reset the passwords of around 60,000 customers.

Those customers still having problems accessing emails will have to check if they need to reset their password, the spokeswoman said.

A full investigation regarding the privacy breach is underway, Telstra says.

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