Updated: Qantas suffers check-in system outage

Qantas' tweet from earlier this morning

Qantas has suffered another setback this morning when its check-in system experienced a fault that left it unable to print boarding passes for almost three hours, resulting in minor delays for passengers.

“Qantas airport kiosks have experienced some difficulties this morning. Minor delays as a result. Online check-in not affected,” the airline tweeted earlier this morning.

A Qantas spokesperson told Computerworld Australia the outage began at about 6.40am AEDST when the Amadeus check-in system used by the airline experienced a fault hindering the printing of the boarding passes.

“We facilitated the boarding pass printing through our services areas which are just to the side of our kiosk where we’ve got a set of customer service managers that sit and they wrote them out on pre-printed cards and then sent passengers on their way,” the spokesperson said.

The system came back online at about 9am AEDST.

The airline recently came under fire over a twitter campaign after it put out an invitation on its twitter feed for members of the public to enter into a competition.

"Tell us what is your dream luxury inflight experience? (Be creative!) Answer must include the hashtag QantasLuxury", it tweeted.

But less than month after grounding its entire fleet, and not even 24 hours after talks with its unions fell in a heap, the competition was quickly flooded with a stream of angry and sarcastic comments, and people simply taking the opportunity to have a joke at the airline's expense.

Follow Chloe Herrick on Twitter: @chloe_CW

Follow Computerworld Australia on Twitter: @ComputerworldAU

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