Computerworld
US ATTACK: Telecom companies hit with high call volumes
Paul Krill and Jennifer Jones  12 September, 2001 10:31

In the wake of the disaster at the World Trade Center, AT&T Wireless Group reported losing access to some network sites based near or at the Manhattan office complex Tuesday. AT&T Corp., AT&T Wireless, and Sprint Corp. said an inundation of calls was taxing their networks, although calls still were going through.

To assist with recovery efforts, AT&T Wireless has deployed 1,300 wireless phones to federal and local law enforcement and rescue organizations such as the Red Cross, Federal Aviation Administration, airlines, and FBI to assist in immediate communications needs.

The loss of some network equipment that was housed at the World Trade Center has forced Sprint to reroute some calls to other facilities.

Sprint sustained damage to its wireline system because of the equipment loss, according to the company.

"We had some network equipment in one of the twin towers and obviously, it was destroyed," said Mark Bonavia, spokesman for Sprint, in Kansas City, Mo.

The damage forced the carrier to reroute calls to other facilities, and has caused some call "blockages," in which callers were receiving fast busy signals, Bonavia said.

Basking Ridge, N.J.-based AT&T said in a statement it had suffered no damage to long-distance networks as a result of the terrorist attacks.

Instead, AT&T attributed disruptions to high call volumes and suggested calls not be placed to New York or WashingtonAT&T Wireless reported experiencing one of its heaviest call volume days ever, but the network overall is functioning. The company did have a small handful of sites down in Manhattan that were in or nearby the Trade Center.

Additionally, the company is requesting that customers and employees avoid making nonessential calls into and out of critical areas on the East Coast so that more circuits are available for emergency use.

"We're asking customers and employees to try to refrain from using their wireless [phones] unless it's urgent," said AT&T Wireless spokeswoman Danielle Perry, in Paramus, N.J.

To further improve coverage in the city, AT&T Wireless is rerouting traffic and redirecting some of its antennas. For example, the company is deploying "COWS," or Cells On Wheels (essentially cell towers that are mobile and can be moved from place to place for such an emergency), in Jersey City and Brooklyn (east and west of Manhattan) to help improve call capacity.

Comments

Post new comment

Login or register to link comments to your user profile, or you may also post a comment without being logged in.
The content of this field is kept private and will not be shown publicly.
Enter the fully qualified URL, eg. http://www.example.com/
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

More information about formatting options

Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.
Newsletter Subscription
Newsletter Subscription
Sign up for our Computerworld newsletters!
Syndicate content
 

Computerworld Webinar

Thursday, June 11th, 2009
10:30am EST (Sydney, Australia)
Screening at your PC

Computerworld is hosting a 30 minute live webinar to help you to learn how unified communications can save you money, foster innovation and business agility by making it easier for people to find, reach and collaborate with one another.

Register Now

Computerworld Community Comments
Whitepaper

Speeding business innovation with Data Centre Transformation solutions

Data centre transformation helps your organisation shift spending from maintenance and management to focus on projects that support business growth and innovation while significantly reducing operating costs. Read more now.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links
 
Send Us E-mail | Privacy Policy
Features List | Media Kit | Advertising | Contact Us

Copyright 2009 IDG Communications. ABN 14 001 592 650. All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.