Westpac glitch causes payment delays

Westpac has warned customers that an IT glitch overnight has caused delays in some of its payments to and from other banks

Updates on Westpac's Twitter page

Updates on Westpac's Twitter page

Westpac has warned customers that an IT glitch overnight has caused delays in some of its payments to and from other banks.

In an emailed statement the bank said it was working to progressively restore payments.

“Westpac customers can continue to make payments throughout the day which will be processed, however there will be some delays,” the statement reads.

The bank said other Westpac banking channels such as ATM, POS, online banking, telephone banking and branch banking continued to operate as normal.

“However some customers who were expecting payment from Westpac or to Westpac accounts last night or earlier this morning, will continue to experience some delays,” the statement reads.

The bank said it encouraged affected customers affected —particularly those awaiting Centrelink payments —to contact the bank.

“Westpac customers will not incur any additional fees as a result of this delay. Other bank customers are encouraged to talk directly to their banks,” the statement reads.

“We sincerely apologise to our customers and continue to focus our efforts on restoring full functionality to payment processes through the remainder of the day.”

In June Westpac, along with ANZ, confirmed it was initiating a token replacement program as a result of the recent RSA security token hack.

Customers worldwide have been left wondering whether to trust RSA's security tokens since March 2011, when RSA acknowledged that it had been hacked and issued a warning.

In May the bank said it viewed Cloud computing as merely a delivery medium for applications.

"It’s all about providing the service and that’s why you need to invest in this," Westpac’s head of engineering, Michael Gindy, told delegates at this year’s CeBIT.

"Make no mistake - enterprise Cloud computing is all about enterprise applications."

Westpac also recently stepped up its mobile banking capabilities, enabling customers with Blackberry and Android-based smartphones to access its banking services.

Tags securityWestpac

More about ANZ Banking GroupCeBITCentrelinkRSAWestpacWestpac

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