Westpac confirms Net banking issues

Follows Commbank issues earlier this week

Westpac has confirmed it is the latest bank to experience issues with its online banking portal, with some customers unable to log in to the service early this morning.

“A number of our customers were unable to log in to Net banking today,” the spokesperson told Computerworld Australia. “The situation has been resolved.”

The bank is yet to calculate the number of customers affected by the issue, the spokesperson said.

“Our servers were running at about 80 per cent capacity so it was only a small percentage of our customers who were unable to log in,” the spokesperson said.

According to the spokesperson the online banking service was now operating as usual.

The bank’s Twitter account notes customers reporting issues with the service this afternoon and the bank stating problems with logging on were an “intermittent issue”.

The glitch comes just days after the Commonwealth Bank reported major issues with its online banking portal, NetBank, its EFTPOS services and ATMs.

The issue resulted in customers being unable to transfer funds, use EFTPOS or BPay. ATMs also discharged excessive amounts of cash, leading to the arrest and charging of two men.

In January the National Australia Bank (NAB) also reported issues with its online banking portal, directing customers to use its phone banking system as an alternative.

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Tags glitchWestpacnetbankcommbankonline banking

More about ABCommonwealth Bank of AustraliaNABNational Australia BankNetBankWestpacWestpac

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