Internode offers business-level features as consumer upgrade

‘Business pack’ offers premium SLA, priority technical support and eight IP addresses

Adelaide-based ISP has overhauled its raft of broadband plans, reducing the number of individual options from 79 to 18 and introducing packs that offer power user and business-level services to all customers.

Under the new plans, businesses will be able to purchase one of four ‘easy broadband’ plans as well as an additional $30 per month business pack, which provides up to eight static IP addresses in a /29 subnet, a subdomain under the ISP’s on.net server, priority technical support and access to the provider’s service level agreement (SLA) for businesses.

Internode’s business-level SLA currently pledges response within two hours of a problem and restoration within 10 hours between 8am and 6pm every day, with customer updates provided every four hours.

The plan will also ensure all quota use is for downloads only, with excess usage charge at 0.5 cents per megabyte to a maximum of $299 per month.

The provider warned that customers changing to the new plans from existing small office or business plans may be assigned different static IP address ranges. Internode is currently in preparation to switch to a production IPv6 environment by the end of the year, but has said it will retain enough IPv4 stock to last up to five years.

(See which carriers are ready for IPv6)

Internode’s 18 remaining plans have been organised under four product families - broadband, naked, bundle and reach - with differentiation provided between customers with access to ADSL ports on the DSLAM networks of Internode, Optus and Telstra.

Only three distinct options are offered to those on Telstra’s DSLAM networks, with slightly inflated pricing, but both the business and power packs will be available across all product families. The lack of change comes as a result of ongoing tensions between Internode and Telstra over the wholesale pricing of access to its network.

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More about: Internode, Optus, Telstra
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Comments

1

nobody

Wed 09/02/2011 - 10:30

Still a ripp off compared to TPG I don't know why people join these overpriced ISP's when there are cheaper and better ISP's out there like TPG and Exetel

2

Nath

Wed 09/02/2011 - 13:14

@nobody - because they want decent customer service and service quality. TPG suffers very frequent issues and dropouts compared with the more expensive ISPs. You get what you pay for.

3

Lev

Wed 09/02/2011 - 16:20

Just signed up to their NakedDSL.

- No active telephone line needing (chi-ching - money in my pocket)
- 1 month contract for relatively minimal outlay (flexibility)
- No peak/off-peak quota periods (what's with 1billion TB between 2am and 8am)
- Responsive customer service (wow...now that's a real change)

So agree, value is more than price

4

Jess

Fri 11/02/2011 - 13:59

I went from Internode to TPG and back to Internode.
Reason why I thought TPG unlimited ADSL2+ deal was too good to be true.

What I ended up with was a rubbish service and crap tech support.

Now I am back to Internode had no slow downs or drop outs and at least they have decent support.

TPG Totally Pathetic Git

5

The Advisor

Mon 01/08/2011 - 12:33

TPG can not be compared to Internet.

First Internode has NO proxies TPG have transparent proxies.

Hence why Apple developers can't d/l the latest OS X images.

The pricing on plans is cheaper due to the facts mentioned and the fact of having peak and of peak times also.

Saying TPG are cheaper business wise would be wrong.

If you want extra IPv4 adresses you pay.

Internode bundle it in with annexe M and IPv6 which we now get a /60 subnet on and a IPv4 /29 subnet if requested.

At no extra charge to business pack plan customers not sure about power pack.

Only staff or fanboys of TPG would say they are cheaper.

It's not the case anything that is provided cheaper by TPG is due to the reduced QOS proxies and unsaid shaping.

Thinking otherwise is a fools paradise.

Dealing with support is a nightmare with TPG.

I had SDSL with them and it was handy for the up speed but annexe M gives me better speeds now and lower latency on Internode.

They take pride in they're equipment and services.

TPG is a foreign entity so good luck getting any compassion for tech support staff who follow the sun but not S.O.P.

And communication between them and companies they churn from i know hosting providers who say No Way never again with TPG after having no net for two weeks or more and having to source another connection and use auxillary servers elsewhere.

You get what you pay for TPG can not be compared to others in the business market they are sub standard.

6

Vitman

Wed 14/09/2011 - 12:08

As an ex TPG customer I agree they are rubbish I had nothing but connection problems and slow downs.

I moved away from TPG and my sanity started to grow again.
TPG Totally Pathetic Group.

Notice how TPG has a pyramid in their logo as in a pyramid scheme.

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