NAB reports online banking login issues

Bank advising customers to use telephone banking as an alternate to its internet banking portal

The National Australia Bank (NAB) is reporting issues with its online banking portal and directing customers to use its phone banking system as an alternate.

“We're working to resolve Internet Banking login issues,” the bank said in a Twitter post.

“To access accts, Telephone Banking is available on 132265. Will keep you updated.”

The bank has also been using the social media site since this morning to apologise repeatedly to customers for the inability to access the Bank’s online portal.

It is as yet unclear whether the glitch is related to the major series of outages the bank suffered in December which saw millions of people stranded without cash for days.

The outages prompted NAB chief executive, Cameron Clyne, to reassure shareholders at the bank’s annual general meeting, that the problem related to the NAB’s batch processing systems which gave rise to a number of delayed, duplicated and un-posted transactions.

According to the chief executive, the problem related to a combination of factors including a software ‘amendment’ carried out in 2001 to take account of the abolition of the Financial Institutions Duty (FID).

It also related to a coding error, which in conjunction with the 2001 update caused duplicate transactions. A scheduled maintenance patch from an external provider had also not been applied.

NAB has been contacted for comment on the issue.

Tags computer glitchtwitterNational Australia Bank (NAB)online bankingNAB

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