Telcos fight to retain business in digital world: ACMA

Competition also helping to create digital economy

New research from the Australian Communications and Media Authority (ACMA) suggests consumers are reaping the benefit of greater telecommunication and media competition caused by the internet.

The report entitled, Changing Business Models in the Australian Communications and Media sectors, has found that customers are being offered generous data allowances together with mobile caps and pricing.

Telcos are also promoting internet, voice over internet protocol (VoIP) bundling and smart phone features on home handsets to consumers.

Television networks have had to adapt by launching digital TV channels and uploading series to devices such as the iPad. To counter the availability of international television series' via the internet, content has been launched via on-demand websites and in catch-up formats.

ACMA chairman, Chris Chapman, said in a statement that the fight to retain revenue and customers has brought challenges but also new opportunities for local providers.

“Innovative service delivery by the communications and media sectors on an increasing diversity of digital platforms and consumer devices is playing an important role in the Australian transition to a digital economy,” he said.

The report is the last of four published under the ACMA’s communications series. Other reports include; Australia in the digital economy: The shift to the online environment, take-up and use of voice services by Australian consumers and consumer satisfaction with communications services.

Chapman said the series seeks to inform ACMA stakeholders about convergence, the digital economy and its impact on communications and media services.

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