Qantas check-in system crashes
- 04 January, 2010 08:31
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Air passengers across Australia have endured delays because a computerised check-in system malfunctioned on Sunday morning, a Qantas spokesman says.
The Amadeus check-in system, used across the globe, was paralysed by a server problem which meant airlines were forced to check in passengers manually.
Qantas domestic flights were delayed by up to an hour, while three international Qantas flights were also delayed.
Other airlines using the system are understood to have been affected similarly.
The Qantas spokesman said the server problem affected check-ins between 8.25am and 9.30am (AEDT).
"The actual system is back to normal now," the spokesman told AAP at 1pm (AEDT).
"But we anticipate there still may be some delays up to mid-afternoon."
Fairfax newspapers reported the delays had left queues of disgruntled passengers snaking through Qantas domestic terminals, with some in Melbourne and Sydney taking advantage of social networking sites to air their grievances.
"Yep. Qantas Melbourne major queues. It's crazy ... expect HUGE delays ...," Fairfax quoted one passenger saying on Twitter.
Another wrote: "Onboard Qantas aircraft waiting for missing pax who can't check-in as system is down ... 30 mins has passed. I say stuff them ... take off!"
Passengers and airlines suffered similar delays in November after a three-hour crash of the Amadeus system.
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