Computerworld
TJX staffer sacked after talking about security problems
A TJX employee has been fired for discussing the company's information security problems.
Robert McMillan (IDG News Service)  26 May, 2008 08:35

A low-level TJX employee has lost his job for speaking in public about information security problems he uncovered while working for the company.

The employee, Nick Benson, is a University of Kansas student who worked at T.J. Maxx's Pine Ridge Plaza store. In an e-mail interview, he said he was fired Wednesday for violating corporate policy by disclosing proprietary information.

TJX is sensitive about information security after being the victim of a massive data theft, apparently made possible by poor security on the company's wireless networks. That breach, which compromised 94 million credit and debit card accounts, has cost the company tens of millions of dollars in legal settlements.

Benson, also known by his hacker name, Cryptic Mauler, is a frequent poster to computer security discussion groups such as Full Disclosure and the Sla.ckers.org Web forum, where he criticized the company's password policy, its server security settings, and the competence of the technicians who install firewalls at the company's stores.

"I never use anything but cash at their stores, but it's hard to sleep at night knowing the same network stores my employee information," he wrote on August 22, 2007. "For all I know that information has already been picked cleaned by the hackers and [the] company could have swept it under the rug."

Although Benson didn't disclose anything that would have been news to a "vaguely smart" criminal, he did make a mistake by not disclosing the problems he'd found through the proper channels, said Robert Hansen, the CEO of Sectheory.com and owner of the Sla.ckers.org site. He first blogged about Benson's termination last Thursday.

Hansen said he felt bad for Benson, as did many of the contributors to his Web site. "He's a young guy," he said. "He didn't know the rules."

It's an all-too-common story in the information security industry, Hansen said. "When people are new to information disclosure ... they're idealistic and young and they tend to make mistakes," he said. "A good chunk of the people who sympathize with him have had almost exactly the same thing happen to them."

Benson said he reported the issues to his store manager and the company's district loss prevention manager but no immediate action was taken.

Just last week, Benson expressed concern that he might be fired for reporting the problem. "I don't want to lose my job for reporting this," he wrote. "Unfortunately anonymously reporting this will not work, since it would require me giving the store location which would then easily zero me out. "

Apparently TJX zeroed Benson anyhow, identifying him from the IP address he used to post his comments to the Web site, Hansen said.

The company met with him on Wednesday and asked him to explain all the security issues he'd found. After that, he was "fired on the spot," he said.

TJX did not return calls seeking comment for this story.

Benson said the company has threatened to take legal action against him if he talks any more about the company's security problems.

Computerworld Buyer's Guide - Vendors Matched to this Article

Comments

Post new comment

Login or register to link comments to your user profile, or you may also post a comment without being logged in.
The content of this field is kept private and will not be shown publicly.
Enter the fully qualified URL, eg. http://www.example.com/
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

More information about formatting options

Add to Google
Computerworld Buyer's Guide - Vendors Matched to this Article
Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.
Newsletter Subscription
Newsletter Subscription
Sign up for our Computerworld newsletters!
Syndicate content
 

Computerworld Webinar

Thursday, June 11th, 2009
10:30am EST (Sydney, Australia)
Screening at your PC

Computerworld is hosting a 30 minute live webinar to help you to learn how unified communications can save you money, foster innovation and business agility by making it easier for people to find, reach and collaborate with one another.

Register Now

Whitepaper

Customer Experience Management: Improving the Consistency and Quality of Customer Interactions

Don't let your customers have a bad experience. Customer experience management (CEM) research from Ventana highlights the failures of traditional CRM and indicates many companies are hearing the message, but few have implemented the processes and technology to make it a reality. Download the report today!

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links
 
Send Us E-mail | Privacy Policy
Features List | Media Kit | Advertising | Contact Us

Copyright 2009 IDG Communications. ABN 14 001 592 650. All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.