Hosted performance management offering signs first customer

myDials is the second hosted solutions provider to launch operations in Australia in the past week opening offices in Brisbane and Perth.

The US-headquartered company provides operational performance management solutions, and has already signed its first local customer.

The customer is Ausreo, an Australian manufacturer of concrete reinforcement products to the building industry.

Ausreo has implemented myDials across its operations in Victoria and NSW.

The myDials solution provides organizations with business metrics as they change with the company's local marketing manager, Jeremy Bolton, claiming the software surpasses the capabilities of current dashboard technology and provides an alternative to costly and resource-intensive business intelligence systems.

By combining business and operational Key Performance Indicators (KPIs) from heterogeneous systems, he said myDials can optimise decision making, drive aligned behaviour and support company goals.

"Too often companies rely on spreadsheets, which inevitably lead to conflicting metrics, or business analysts, who prepare static, periodic reports," Bolton added.

Ausreo CEO, Dennis Crestani, said management will be able to view safety and production data and then compare the information to corporate and industry targets.

"As a steel manufacturing business, understanding the key business drivers is critical to our success and having that information available in a clear, crisp display wherever I am in the world is a real step forward," he said.

"Within days of implementation we were able to see the complete picture for our safety data and a sample of our production data.

"I am looking forward to rolling myDials out to more of our employees."

The hosted delivery model also provides the ability to connect to and extract metric data from multiple, disparate systems including ERP, CRM, MES, databases and spreadsheets;

Software as a Service (SaaS) is growing at a compound annual growth rate of 65 per cent and is set to top $506 million in the Australian market by 2010, according to Springboard Research.

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