Computerworld
Job rotation pays dividends
Job rotation program benefits the company and your career
Rob Garretson (Network World)  26 February, 2007 14:27

Scott Manuel had a lot to learn when he arrived at Thomson two years ago. After all, the newly minted MBA graduate began his professional career in 2000 with two years at Enron, just at the crescendo of its infamous collapse.

Thomson, the publisher of legal, financial, scientific and healthcare data, is unlike Enron in many critical ways. But like Enron at its height, Thomson is a conglomerate of businesses cobbled together during years of aggressive acquisitions. Finding a comfortable fit within the US$8 billion company wasn't something Manuel would leave to chance.

Manuel joined Thomson through its technology associates program, under which the company recruits MBA graduates with technology backgrounds to do a series of six-month rotations through different Thomson business units before they accept a permanent position. Not only does the program help educate IT recruits about the breadth of Thomson's businesses; it also helps those recruits evaluate different businesses and functions in search of a good fit for their careers.

"What this program allowed me to do is to see three different parts of the business," Manuel says. "Because we have grown through acquisition, and we do have these six strategic business units, there are a lot of different cultures . . . [and] management styles out there."

In January Manuel began a permanent assignment as director of operations at Thomson Healthcare, the division where he began the rotation program in 2005. There he worked on software development and redesign projects that included evaluating third-party business-intelligence tools for integration into the company's MedStat decision-support product. He was one of four to graduate this year from the program, which has expanded steadily since 2003, when it was launched as an offshoot of a successful two-year rotation program for Thomson finance recruits.

Proponents of programs that rotate IT professionals into temporary assignments handling an organization's different technology or business functions say they offer mutual benefits: They significantly boost advancement opportunities for individual employees who participate and gain valuable business acumen, and they provide double-barreled benefits to the companies that implement them: infusing IT departments with stronger understanding of the business challenges of the organization and instilling greater technology savvy throughout the business.

"Part of our value-add in IT is integrating stuff together," says Tim Stanley, CIO of Harrah's Entertainment, which rotates about 20 percent of its nearly 900 IT employees annually, within the IT department and throughout its global casino-gaming business.

Harrah's began its IT job-rotation program about five years ago, initially circulating staff for 18 to 24 months at a time among the IT group responsible for infrastructure and support and the IT group that develops new applications and enhancements. "Part of the goal was to swap people back and forth and have them walk a mile in your shoes," he says. "You worked on three big projects, how go eat your own dog food and support them."

Soon Harrah's began rotating program, project and network managers between the two sides of the IT operation, Stanley says. Then it started rotating IT personnel among its individual properties -- which have dedicated IT departments of 15 to 20 people -- and the central IT operation in Las Vegas.

"We've got some really strong folks who are in regional roles now who have had the walk-a-mile-in-corporate-shoes experience," he says. Now the company is rotating IT staff into business departments throughout the company, including relationship marketing, responsible gaming, customer service and satisfaction, and strategic sourcing. "And conversely we've actually had people migrate from business functions into IT, which has been great," Stanley says.

Comments

Post new comment

Login or register to link comments to your user profile, or you may also post a comment without being logged in.
The content of this field is kept private and will not be shown publicly.
Enter the fully qualified URL, eg. http://www.example.com/
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

More information about formatting options

Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.
Newsletter Subscription
Newsletter Subscription
Sign up for our Computerworld newsletters!
Syndicate content
 

Computerworld Webinar

Thursday, June 11th, 2009
10:30am EST (Sydney, Australia)
Screening at your PC

Computerworld is hosting a 30 minute live webinar to help you to learn how unified communications can save you money, foster innovation and business agility by making it easier for people to find, reach and collaborate with one another.

Register Now

Whitepaper

Customer Relationship Success Demands Insight

The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. Unfortunately the insight is often buried deep in a database. This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation of relationships that yield maximum customer value.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links
 
Send Us E-mail | Privacy Policy
Features List | Media Kit | Advertising | Contact Us

Copyright 2009 IDG Communications. ABN 14 001 592 650. All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.