In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.
- OwnCloud's new encryption framework gives enterprises more flexibility
- Law enforcement backdoors open corporate networks to criminals
- Former attorney general calls Snowden deal possible
- Researchers find previously unknown exploits among Hacking Team's leaked files
- Scammers bypass Google filters with PDF cloaking