In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.
- Cisco leaves key to all its Unified CDM systems under doormat
- Integrate encryption with device management to overcome key-management issues: LANDESK
- Plex hacker demands Bitcoin ransom for return of data
- Telcos, government agencies least trusted to protect Australians' privacy
- Australia is world's fourth-largest holder of network-security patents, analysis finds